Support
Need help with your BrewerBoard displays? You're in the right place.
Get in touch
The fastest way to reach us is a text message — replies usually come within a couple of hours during business days.
When reporting an issue, please include the screen code (six digits shown at the top of each tap list / slideshow editor) and the device you're using.
Frequently asked questions
How do I connect a TV to BrewerBoard?+
On the TV browser (or a Fire TV / Roku / Apple TV with a browser app), open brewerboard.com/displayand enter the six-digit code shown on your screen's card in the dashboard. The display will refresh in real time as you make changes.
Why isn't my TV updating?+
Check that the TV still has the display page open and an internet connection. The page reconnects automatically when network is restored. If it still won't update, refresh the browser on the TV.
Can multiple TVs show different menus?+
Yes — every screen you create has its own code, its own menu, and its own customization (fonts, colors, layout, slideshow). One TV per screen code.
Who can edit my menu?+
The brewery owner has full access. The owner can invite managers from the Team page on the web portal — managers can edit menus, screens, and media content but can't manage billing or other managers.
How do I add or remove a manager?+
Sign in as the owner, open the Team page, and use the invite form. Managers added there get an email to set their password. To remove someone, click the trash icon next to their name.
Where do I upload images and videos?+
Open the Media page on the web portal. You can drag-and-drop or click to upload images, GIFs, and videos. Tag them so they're easy to find later when building a slideshow or picking a background.
What happens if I lose internet?+
Your TV will keep showing the last loaded menu. When the connection is restored the display reconnects automatically — no need to refresh anything.
Can I cancel anytime?+
Yes. Email or text the contact above and we'll close your account and remove your data.
Reporting a bug or outage
If your displays go down or you spot a bug, please text right away so we can look into it. Include what you were doing, what the TV is showing, and the screen code. We'll respond as quickly as we can.